Rest assured, we are dedicated to resolving any issues that may arise. While we take proactive measures to ensure compatibility prior to updating plugins, themes, or WordPress core software, unexpected outcomes can occasionally occur. If an update we implement leads to a malfunction, we will promptly revert to the previous stable version and offer recommendations on how to proceed in resolving the problem. Our commitment is to work closely with you throughout the process.
Count on our team to support you until your website is fully restored, secure, and live again. In case of a severe site hack that necessitates comprehensive remediation, we will offer you a discounted quote for the resolution, ensuring a cost-effective solution to get your website back on track. Your satisfaction and website’s security are our top priorities.
How many support requests can I make a email@example.comT14:01:41-04:00
Feel free to inquire about any concerns or queries you may have, as we are here to assist you. If your request falls within the scope of your plan, we will promptly address it without any extra charges. Each request includes up to fifteen (15) minutes of dedicated issue investigation, ensuring a thorough initial assessment. However, if the matter necessitates more extensive analysis and investigation, we will provide you with a detailed cost estimate for the additional work required to resolve the issue. Our goal is to provide transparent and efficient support tailored to your specific needs.
How many hours of development time included each firstname.lastname@example.orgT14:11:53-04:00
PressCare Advanced plan offers a generous monthly development allowance of four (4) hours. The PressCare Core plan offers a monthly development allowance of two (2) hours. Should there be any unused retainer hours by the end of a month, they can be carried over and utilized in the following month. However, it’s important to note that rollover time from a previous month expires at the end of the subsequent month. For instance, any unused hours from January must be utilized before the end of February, as they will no longer be available after that time. In addition to rollover benefits, the developer allowance provides the advantage of fractional-hour billing. For PressCare Base clients, there is a minimum billing requirement of one hour for all requests, ensuring efficient allocation of resources.
Our commitment to customer satisfaction is paramount, which is why we provide a comprehensive refund policy. Within the initial 30 days of purchasing one of our plans, you are eligible for a full refund. If, for any reason, you are unsatisfied with our service during the trial period, we will gladly return 100% of the amount you paid.
Should you decide to cancel after the trial period, you have the freedom to do so at any time. However, it’s important to note that we do not offer pro-rated refunds for flexible payment plans. Our aim is to ensure a fair and transparent refund process while delivering exceptional service to our valued customers.
Absolutely! We collaborate with numerous agencies to ensure their clients receive exceptional support after launching their websites.
Through our WordPress maintenance plans, agencies can provide added value to their clients, enhance their financial performance, and establish a new avenue for future growth. By partnering with PressCare and offering our plans, agencies can enhance service offerings and solidify their position as reliable and comprehensive solution providers.